Tata Consultancy Services has been recognized as a Leader in Everest Group’s PEAK Matrix for Multi-Process Human Resource Outsourcing (MPHRO) Services.
According to the report, TCS has experienced strong growth in its HR practices and expanded into Latin America, Europe and the Middle East. The report recognizes TCS’ end-to-end transformation capabilities, balanced customer portfolio and investments in next-generation technologies as its core strengths.
He acknowledges that TCS has brought transformative solutions such as TCS Cognix as well as TCS Pace Port co-innovation and advanced research centers to deliver human-centric solutions and accelerate digital transformation for its customers.
“Using TCS Cognix for HR, we have successfully helped leading organizations quickly pivot to a future-ready, digitally-powered HR operating model that improves the employee experience and is This has helped these organizations better manage talent, giving them a competitive advantage in the marketplace,” said Ashok Pai, Global Head, Cognitive Business Operations, TCS.
“Our leadership position in this assessment reflects our strong relevance and performance in the marketplace, underpinned by our continued investment in creating innovative and differentiated offerings for our customers.
TCS offers a comprehensive portfolio of services across the HR value chain covering strategy, employee relations, recruitment, payroll, performance management, training, compensation and more. Its unique service integration proposition across business processes, IT infrastructure, technology and applications, fueled by its consultancy-focused approach, helps it drive end-to-end HR transformation for its global clients.
TCS also boasts of partnerships with all major HR platform providers such as SAP, Oracle, Google, Workday and ServiceNow. This allows it to provide Business Process as a Service (BPaaS) solutions to its customers using both third-party platforms and in-house platforms like CHROMA.
TCS has continuously enhanced its HR services portfolio by adding innovative capabilities such as human-centered design, TCS Cognix, and globally distributed co-innovation and research centers called TCS Pace Ports that help generate a differentiated value proposition for its customers. She has also created new solutions around wellness, digital learning and e-recruitment to meet changing customer needs.
TCS Cognix for Human Resources is an AI-powered human-machine collaboration suite powered by TCS’ Machine-First approach. Cognix has an extensive library of pre-built, configurable, and reusable digital solutions called value builders that meet the diverse digital requirements of its customers.
The AI-based Payroll Command Center and the Cognitive Talent Sourcer are some examples of such digital solutions. Cognix also offers a maturity assessment model that can benchmark clients’ HR operations against industry-leading standards. It further guides clients on how to achieve the desired end state with recommendations on the processes that need to be transformed and the corresponding digital solutions that help drive this transformation.
By using Cognix, our customers can quickly integrate AI, ML, automation and advanced analytics into their HR operations and transition to a more resilient, adaptive and innovative futuristic operating model.
At around 12:32 p.m., TCS was trading at Rs3,570.15 each, down Rs41.7 or 1.15% on BSE.