Human management

Mergers and acquisitions transactions create change. Use transaction change management on your next transaction

The good news is that you box do effective change management for transactions. All of the basic ingredients that need to happen are the same, but you should expect to do them in a very different order.

You will likely have to forgo the traditional starting point: working with leaders and key stakeholders. It is likely that before you even have access to these people, you must broadcast a series of communication messages, in order to respond “immediately” to people’s needs for answers. For example, you may need to tell them, “Yes, we are selecting new systems. Yes, you will have a job. Yes, you will still have benefits.

As you move forward, it will be important to set baseline expectations and let people know what is going to happen (i.e. provide predictability). Until you do that, most people won’t be ready to make a meaningful commitment.

Once you have closed the deal, it is essential to remember that change management is a marathon not a sprint. Even if you’ve been communicating for weeks or even months, you’ll need to continue (or even begin) to build both alignment between leaders and engagement with key stakeholders. You and your team may be tired at this time, but strike when and where you can, and resume activities that normally begin early in the change process. Better late than never!

Here are the steps to follow once an agreement has been reached: